This webshop is managed by Teddy's Art, located in Bruges, Belgium.

Hereinafter referred to as “the seller.”

These general terms and conditions apply to every offer made by Teddy's Art and to every distance contract concluded between the seller and the customer. By placing an order via the webshop, the customer declares that they have read and accepted these general terms and conditions.

The products offered on the website are handmade candles and other decorative items. Product descriptions and images are displayed as accurately as possible. Obvious errors or mistakes in the offer do not bind the seller.

All prices on the website are in euros and include VAT, unless otherwise stated. Any shipping costs will be clearly stated during the ordering process. Teddy's Art reserves the right to change prices at any time.

An order is final once the customer confirms the order and payment has been received. After placing an order, the customer will receive a confirmation email with the order details.

Payments can be made using the payment options offered on the webshop. The order will only be processed after payment has been received in full.

Orders are shipped to the address provided by the customer. The delivery time is stated as clearly as possible on the website. If no delivery time is stated, delivery will take place within a maximum of 30 days after ordering, in accordance with European consumer legislation. Teddy's Art is not responsible for delays caused by the transport service.

The consumer has the right to cancel the purchase within 14 days of receiving the product without giving any reason. To exercise this right, the customer must notify Teddy's Art by email within this period.

The product must:

• be unused
• be in its original condition
• be in its original packaging, if possible

The customer is responsible for the costs of the return shipment.

Upon receipt of the return shipment, Teddy's Art will refund the purchase price within 14 days using the same payment method used for the purchase. If the product is damaged or used, a reduction in value may be charged.

Returns are not possible for:

• personalized products
• products that cannot be returned for hygienic reasons once opened
• products that are specially customized

The consumer is entitled to a 2-year statutory warranty on products for defects that already existed at the time of delivery. The customer must report the defect within a reasonable period of time after discovery.

Candles must always be used safely. Teddy's Art is not liable for damage caused by misuse of the products (e.g., leaving candles burning unattended, using them near flammable materials, etc.).

Complaints can be submitted via email: info@teddysart.be 

Teddy's art will handle complaints as quickly as possible.

All agreements are governed by Belgian law. Any disputes shall be submitted to the competent courts in Belgium.